Support
Answers to the things people email us about most. If yours isn't here, we read every message.
Email us
support@kincue.appInclude your invite code and whether you're on iPhone or Android and we can usually sort it out in one reply. We aim to answer within two business days.
Getting started
How do I get KinCue?
KinCue is a free download on the App Store and Google Play. Sign up with your email, add your kids to your household, and add your first activity — most people are done in a couple of minutes.
Do I need an account to see something someone sent me?
No. If a friend sends you an invite link, you can open it in any browser and see the event details and time without signing up. You'll need the app to RSVP, join a household, or keep the activity on your own calendar.
Which devices does KinCue work on?
iPhone and Android. The web side of KinCue handles invite links, calendar downloads, and the instructor console — the day-to-day family app lives on your phone.
Invite links
Someone sent me a KinCue link. What do I do?
Open it on the phone you use for family scheduling. If you already have KinCue installed, the link opens straight to the right screen — an event to RSVP to, or a household to join. If you don't, the page shows you the details and where to get the app.
The link opened in my browser instead of the app.
That happens sometimes, usually after a link has been forwarded through another app. Tap Open in KinCue on the page and it will hand off to the app. If nothing happens, make sure KinCue is installed and you're signed in, then try the link again from Safari or Chrome rather than from inside a messaging app. As a last resort, open KinCue and enter the code by hand — every invite page shows the code.
What do the different codes mean?
COG-XXXXXX and PLAY-XXXXXX are event invites — one session or a whole series that another family is hosting. Enter these in the app under Family → Invite. Legacy KIN- codes still work.
FAM-XXXXXX is a household invite — someone is adding you to their family in KinCue. Enter these under Family → Join.
Can I add an event to my phone's calendar without installing KinCue?
Yes. Every event invite page has an Add to Calendar button that downloads a standard .ics file, which works with Apple Calendar, Google Calendar, and Outlook. You'll get the session times as they stand today, but you won't get updates if the host changes something later — that's what the app is for.
My invite says it's expired or unavailable.
Invites don't last forever, and a host can cancel one. Ask whoever invited you to send a fresh link. If they say they already did, check that you're opening the newest message — old links keep pointing at the old invite.
Family and kids
How do I join someone's household?
Open the FAM- link they sent you, tap Open in KinCue, and sign in or sign up. If you'd rather do it by hand, install KinCue, create your account, then go to Family → Join and enter the code.
How old do you have to be to use KinCue?
KinCue accounts are for ages 13 and up. That covers parents, grandparents, nannies, and older teens who want to see their own schedule.
Can my younger child have their own login?
No, and that's deliberate. Children under 13 don't get accounts. They live on a parent's household roster as a profile — a name, their activities, their attendance — managed entirely by the grown-ups in the household. There's nothing for them to sign up for and nothing for them to log in to. You can read more in our privacy policy.
Who can see my family's schedule?
The people in your household, plus anyone you specifically invite to a particular event or series. Instructors you share an enrollment with see only that one enrollment. Nobody else sees your calendar.
For instructors
I coach a class. How do I mark attendance?
Ask the parent to send you a provider link. Opening it takes you to the KinCue provider console — no account, no password. You'll see the upcoming sessions for that one enrollment and can mark each child present or absent, or cancel a session that isn't happening.
My provider link stopped working.
Provider links expire, and families can revoke them at any time. Ask the parent for a new link.
The console says the family recorded a session differently. Did I overwrite them?
No. When your record and the family's don't match, KinCue never overwrites either one — it flags the difference for the family to review, and both versions are kept until they resolve it.
I'm a parent. How do I give my instructor access, or take it away?
You share access per enrollment from inside the app, and you can revoke it at any time. A revoked link stops working immediately. Instructors only ever see the single enrollment you shared — not your calendar, not your other kids, not your other activities.
Account and data
Does KinCue process payments?
No. KinCue keeps track of what's owed and what's been paid for each activity so that you and the instructor are looking at the same number. Money still changes hands however it does today — cash, transfer, or the provider's own system.
How do I delete my account or my family's data?
You can delete your account from inside the app, or email support@kincue.app from the address on the account and we'll take care of it. Deleting a household removes its kids' profiles, activities, attendance, and balances. If you're one of several adults in a household, deleting your own account doesn't delete the household — the remaining adults keep it.
Can I get my data out?
Yes. Any activity's sessions can be exported as a standard .ics calendar file, and you can ask us for a copy of your household's data at support@kincue.app.
Something's broken and it isn't listed here.
Email support@kincue.app. Tell us what you tapped, what you expected, and what happened instead — plus your phone model and whether you're on iPhone or Android. Screenshots help more than you'd think.
Email us
support@kincue.appInclude your invite code and whether you're on iPhone or Android and we can usually sort it out in one reply. We aim to answer within two business days.